Frequently asked questions
What is your appointment policy?
Our physicians must work by appointment. Unfortunately, occasionally patient appointments do require longer time frames than scheduled. When this happens, your patience is appreciated. A sincere attempt is made to adhere to the clinic schedule as much as possible. The registration staff will advise you if the physician is significantly behind schedule. We ask that whenever possible, a return appointment for regular checkups be made before leaving the clinic.
What should I do if I miss my appointment?
We ask that you call our office during regular office hours and explain that you have missed your appointment and discuss rescheduling the appointment. Please keep in mind that this will appear as a No Show appointment unless notification occurs within 2 hours prior to your appointment. Recurrent appointment No Shows could result in your dismissal from our practice.
What should I do if the office is closed?
How do I get a refill on my prescription?
We ask that prescription refills be completed during regular office visits whenever possible. Physicians must have the benefit of reviewing your medical record before prescribing any additional medications. Calculate in advance when you may need a refill on medicines that were prescribed by us, as we require at least 48 hours notice. Please allow at least 7 days to refill narcotics. When calling the clinic follow the prompts to choose your physician’s nurse line. Please have the medication name and dose, pharmacy name and number available, and leave your name and date of birth and attending physician, so we may expedite your request. Certain prescriptions must be picked up and signed for during regular office hours.
Where is your office located in the building?
We are located on the 3rd floor of the medical office building. When you enter the front doors, there is an elevator to the left. When you arrive on the 3rd floor, take a left and our office is located on the right.
Is there parking? Is it free?
There is a parking lot at the medical office building and parking is free. There is also a covered area for drop off / pick-up.