Frequently asked questions

What is your appointment policy?

Our physicians must work by appointment. Unfortunately, occasionally patient appointments do require longer time frames than scheduled. When this happens, your patience is appreciated. A sincere attempt is made to adhere to the clinic schedule as much as possible. The registration staff will advise you if the physician is significantly behind schedule. We ask that whenever possible, a return appointment for regular checkups be made before leaving the clinic.



What should I do if I miss my appointment?

We ask that you call our office during regular office hours and explain that you have missed your appointment and discuss rescheduling the appointment. Please keep in mind that this will appear as a No Show appointment unless notification occurs within 2 hours prior to your appointment. Recurrent appointment No Shows could result in your dismissal from our practice.



What should I do if the office is closed?

We provide our patients with 24 hour / 7 day coverage. There is always a physician on-call who can be reached through our main clinic numbers. If you feel your condition is truly a critical emergency, please call 911. One of our physicians is available for emergencies at all times. After office hours and on weekends, our telephone is answered by our answering service, which in turn relays the message promptly to the physician on call for emergencies. This may not be your usual physician, so be prepared to answer some health history questions for the on-call physician if needed. We suggest that you call us before going to one of the hospital emergency rooms, thereby minimizing patient costs, inconvenience, and lost time. It is important that you keep your line free so that the physician can reach you easily. If you have not been contacted within a 20 minute time frame, please feel free to call back.



How do I get a refill on my prescription?

We ask that prescription refills be completed during regular office visits whenever possible. Physicians must have the benefit of reviewing your medical record before prescribing any additional medications. Calculate in advance when you may need a refill on medicines that were prescribed by us, as we require at least 48 hours notice. Please allow at least 7 days to refill narcotics. When calling the clinic follow the prompts to choose your physician’s nurse line. Please have the medication name and dose, pharmacy name and number available, and leave your name and date of birth and attending physician, so we may expedite your request. Certain prescriptions must be picked up and signed for during regular office hours.



Where is your office located in the building?

We are located on the 3rd floor of the medical office building. When you enter the front doors, there is an elevator to the left. When you arrive on the 3rd floor, take a left and our office is located on the right.



Is there parking? Is it free?

There is a parking lot at the medical office building and parking is free. There is also a covered area for drop off / pick-up.